We are committed to providing satisfying service and shopping experience to our customers. If you have any problems with your products or orders, please feel free to contact us.

You can reach us via email (recommended for fastest response), phone, contact form, or online chat. Additionally, you can initiate a return or exchange application directly through your User Center account.

We will respond and communicate with you to resolve your issue as soon as possible within business days.

We offer a 60-day warranty of return or exchange on our products for the following situations (This policy applies only to Replacement Parts. No return or exchange is offered for original parts):

1. The products you received are not what exactly you want

2. You are not satisfied with the order

3. Incorrect products

4. Damaged products

5. Not received

6. Missing parts or components

If you encounter any of the above situations, please contact us within 60 days for return or exchange authorization.

Order Status Handling

Shipping Commitment & Definition (Dispatch Time): We promise to dispatch (ship out) your order from our warehouse within 5 business days after the order is placed. *IMPORTANT: This 5-business-day window refers to the time it takes for the order to leave our warehouse and receive a tracking number, NOT the date you will receive the final delivery.

For Received Orders: When the products are returned, we will inspect them to ensure they are unused and undamaged. Generally, it takes up to 5 business days after we receive the product to complete processing and move to the next stage (resend or refund).

For Orders Not Received Situations:

1. If your order has been dispatched (shipped out) within the promised 5 business days and we have sent the tracking number via email: If you apply for a refund in this situation, you will have to bear the original shipping cost (delivery to you). We will process a partial refund after deducting these costs from the total amount.

2. If we do not dispatch the goods within the promised 5 business days, we will process a full refund to you. (This full refund does NOT apply if the goods are already in transit.)

Return or Exchange Process

1. Contact Us: Contact us and clearly describe the problem with your order.
• Via Email/Phone/Form/Online Chat (Email Recommended for Fastest Response): You should directly send us key information including your order number, product name or SKU, and your detailed request for quick confirmation. (Providing photos is highly recommended for faster resolution.)
• Via User Center: You only need to provide the detailed request and problem description, as the order details are generally associated with the application automatically.
2. Confirmation & Return Shipment: Once we mutually confirm the return/exchange, you will either ship the product back yourself (postage prepaid), or we will send you a return shipping label via email. The designated return method and warehouse address will depend on the return processing location. Once you provide us with the tracking number for the return, we will initiate the refund application for you.
3. Inspection & Action: After we receive the products and confirm they are in acceptable condition, the refund process will be completed. We will then resend the replacement order or issue the approved refund.
4. Refund Issuance If a refund is required, it will be issued within 5 business days of our approval, and you will usually receive your refund within 5 to 10 business days, depending on your bank's processing time.

Contact Information and Return Locations

If you need a return or exchange, please contact: After-Sales Service Team
Tel: +1 304-504-3024
Email: service@mymromarts.com
Return Authorization is MANDATORY. Unauthorized returns will be rejected. You must receive confirmation from our team regarding the correct return address before shipping.
Our U.S. Warehouse Addresses (for authorized returns):
• 400 Fairfield Road, Howell, NJ 07728
• 2244 North Mason Road, Katy, TX 77449
• 13611 Jurupa Ave, Fontana, CA 92337

Important Notes

1. No return or exchange will be accepted without our prior written consent.
2. Any refund will be paid using the same payment terms as the original order within 5 business days after the refund is agreed upon. Normally, you will receive your refund within 5 to 10 business days.
3. Products must be shipped back in unused, undamaged condition and in their original packaging. The return shipping method will be specified by our team during authorization (either customer prepaid or using our provided return label).
4. Shipping Costs:
• If returns or exchanges are caused by our faults (e.g., incorrect or damaged items), we will bear the returning shipping cost.
• If due to your personal reasons (e.g., you bought the wrong parts or no longer need them), you must prepay the return shipping cost when sending the product back. The original shipping cost (delivery to you) will be deducted from your order payment before the refund is processed. (IMPORTANT: Parts should be ordered by their specific and unique part number. DO NOT buy a part solely by the equipment model or engine model, as this may result in purchasing the wrong part.)
5. If you choose to refuse an arrived order due to unwillingness to pay applicable customs duties, please note that this will be considered a return for personal reasons. As a result, we are unable to issue a full refund. The customer will be responsible for all shipping costs, including both the original shipping fee to you and the return shipping fee back to us, which will be charged at double the original shipping cost. These amounts will be deducted from your order payment.
6. To ensure your refund is processed smoothly, you must provide us with a tracking number for your return. Returns that arrive at our warehouse without a tracking number or order information will be considered "unclaimed." Unclaimed items will be held for one week and then destroyed, with no refund or credit issued. We strongly recommend using a trackable shipping service and keeping your tracking number until your return is complete.

We are making every effort to offer the best products and service. If you have any question or request, please contact us via service@mymromarts.com at any time.